Refund Policy
At TechMatched.pk, customer satisfaction is important to us. However, due to the nature of the products and services we provide, we maintain a strict no-refund policy. By completing a purchase through our website or affiliated platforms, you agree to the terms outlined below.
No Refund Policy
All sales made through TechMatched.pk are final. We do not offer refunds, either full or partial, for any products or services sold. This includes but is not limited to:
PC components (e.g., CPU, GPU, RAM, SSDs, motherboards, etc.)
Peripherals and accessories
Licensed software and activation keys
Pre-built/custom-built PCs
Value-added services like installation, diagnostics, or consultation
Once your order is confirmed and processed, it is considered non-refundable.
Why We Don’t Offer Refunds
Product Sensitivity: Most items we sell are sensitive electronic components that, once opened, can no longer be verified as unused or untampered.
Customization: Products built or configured on demand (e.g., custom PCs) are tailored to your needs and cannot be restocked or resold.
Digital Goods: Software licenses and activation keys are digital items, and once delivered, they cannot be returned.
Third-Party Restrictions: Our suppliers, vendors, and partners operate under non-refundable terms, which extend to customer transactions as well.
Buyback Option (Conditional)
While refunds are not offered, in some cases, we may consider a buyback of the product under specific conditions. This is strictly subject to:
Product condition (must be unused or in excellent working order)
Packaging status (original packaging intact, if applicable)
Time since delivery (short windows may apply)
If eligible, we may offer to repurchase the product at a reduced rate, after deducting a certain percentage based on usage, market value, and product type.
📲 To inquire about a possible buyback, please contact us on WhatsApp: +92 311 0688324
Note: Approval is not guaranteed and is handled on a case-by-case basis.
Damaged or Defective Products
If your product arrives damaged or develops a defect, please refer to our Warranty Policy for applicable support options.
Refunds will not be issued under any circumstances.
If the product qualifies for warranty, we will assist in getting it repaired or replaced as per the vendor’s policy.
Items damaged during shipping that falls outside of TechMatched’s control will not be grounds for refunds.
Order Cancellations
Once an order has been processed, customized, or shipped, it cannot be canceled. Prepaid orders are also not eligible for refunds due to reasons such as delayed delivery, change of mind, or order errors on the customer’s part.
Unauthorized Returns
Do not send any items back to TechMatched.pk without prior written authorization.
Unauthorized returns will be refused and returned to sender (if possible) at the sender’s expense.
No refund, exchange, or replacement will be offered for such items.
Need Help?
If you’re unsure about whether your situation qualifies for a buyback or need assistance regarding your order, we’re here to help.
📱 WhatsApp: +92 311 0688324
📧 Email: support@techmatched.pk
🕐 Support Hours: Monday to Saturday, 12PM–8PM